Training

The emblem of the Sales industry, for me, has always been David Brent, in the mournful third series of The Office. Sacked and in constant disgrace, Brent is now selling cleaning products out of the boot of his car. We see him, haggard and paunchy, eulogising a dish cloth to a bewildered-looking caretaker. “Because of the texture and quality of the shammy,” he exclaims, scrubbing at an invisible stain on a wall, “that’s coming off with tap water!”. The customer...